Effective Date: January 28, 2026

Company: Renata de Paula Cleaning Services

Welcome to Renata de Paula Cleaning Services. By accessing or using our website, requesting services, or communicating with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Use of Services By booking or using any services provided by Renata de Paula Cleaning Services, you agree to:

Provide accurate, current, and complete information when requesting services Grant reasonable access to your premises at the scheduled time, when applicable Ensure the environment is safe and free of hazardous conditions Remove or secure fragile, valuable, or sensitive items prior to service Pay all applicable fees as agreed and on time We reserve the right to refuse, suspend, or cancel services if unsafe, unlawful, or unsanitary conditions are identified.

2. Booking & Cancellations All service requests must be scheduled in advance through our website, phone, or email.

Cancellations or rescheduling requests should be made at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee. Same-day cancellations may be subject to a charge of up to 50% of the service value, unless otherwise agreed in writing.

3. SMS and Email Communication By providing your phone number and/or email address, you consent to receive communications from Renata de Paula Cleaning Services related to your services or inquiries. These communications may include:

Appointment confirmations and reminders Service updates or scheduling changes Follow-ups or feedback requests Marketing or promotional messages (only if you opt in) Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to SMS messages or clicking the unsubscribe link in emails.

4. Consent and Opt-In Providing a phone number or email address is optional and not required to access basic services.

When you voluntarily provide this information, you acknowledge and agree to our:

Privacy Policy Use of consent or opt-in checkboxes when applicable Terms governing SMS and email communications

5. Service Limitations While we aim to provide high-quality and professional services, Renata de Paula Cleaning Services is not responsible for:

Pre-existing damage to property, furniture, or equipment Items that are unsecured, fragile, or of high value Loss or damage to personal property not disclosed prior to service

6. Payments & Fees Payment for services must be made using approved payment methods, such as credit/debit cards, bank transfers, or other methods agreed upon in writing.

Late, declined, or failed payments may result in additional fees, service delays, or suspension of future services.

7. Limitation of Liability To the maximum extent permitted by law, Renata de Paula Cleaning Services shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services.

Our liability, if any, shall be limited to the amount paid for the specific service giving rise to the claim.

8. Changes to These Terms We reserve the right to modify or update these Terms and Conditions at any time. Changes will become effective immediately upon being posted on our website. Continued use of our services constitutes acceptance of the updated terms.

9. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Massachusetts, United States.

10. Contact Information If you have any questions regarding these Terms and Conditions, please contact us: